Craig Kent

In the ever-evolving landscape of healthcare, crises are not anomalies—they are inevitable. From global pandemics and natural disasters to cyberattacks, mass shootings , and system-wide infrastructure failures, healthcare organizations must be prepared to navigate emergencies that can threaten operations, overwhelm capacity, and endanger lives. How these systems respond in such high-stakes moments is a direct reflection of their preparedness and the strength of their leadership. The need for robust crisis management strategies in health systems has never been more urgent. The COVID-19 pandemic laid bare significant weaknesses across the global health infrastructure—underscoring the need not just for operational readiness, but for agile, ethical, and inclusive leadership. Building crisis-ready systems means rethinking how we train, organize, and empower leaders to make fast, informed decisions while protecting both lives and trust. The Anatomy of a Healthcare Crisis Healthcare crises of...

The American healthcare system operates on a scale of resources and technological sophistication unimaginable in much of the world. Yet, for all its advanced capabilities, it grapples with chronic issues of cost, access, inequity, and fragmentation. While U.S. health system executives often seek solutions in domestic benchmarks or corporate playbooks, a more unconventional and rich source of wisdom exists abroad. In nations from Rwanda to Costa Rica, and in the work of global health organizations confronting pandemics and poverty, a different kind of leadership is being honed—one forged in scarcity, complexity, and a relentless focus on community. For American leaders willing to look, these global pioneers offer a masterclass in innovation, equity, and systemic resilience that can reframe our most intractable challenges. The Power of Proximate Leadership A cornerstone of effective global health practice is the principle of proximity. Success in battling diseases like Ebola or HIV in r...

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Global health emergencies test the very foundations of healthcare systems. Each outbreak, pandemic, or sudden surge in patient needs exposes areas of vulnerability while highlighting the systems that perform well under pressure. Leaders have learned that resilience is not a one-time achievement ; it is a continuous process of evaluation, adaptation, and improvement. By examining how systems respond during crises, healthcare organizations can develop strategies that protect patients, staff, and resources even in the most unpredictable circumstances. Adapting Operations in Real Time Emergencies demand immediate operational adjustments. Hospitals and clinics must expand capacity, reorganize workflows, and coordinate teams efficiently. Rapid decision-making and clear communication become critical to prevent bottlenecks and maintain care quality. Organizations that embrace flexibility can respond to unexpected challenges without compromising patient safety. By practicing adaptive management...